Analysta de Sistemas

Logo The Workshop EMPRESA The Workshop
LOCALIZACIÓN Malaga
TIPO DE CONTRATO Indefinido
SALARIO 21.000,00 €
DESCRIPCIÓN DE LA OFERTA

Your mission

To create a great customer experience by providing consistency of delivery across every interaction. To extend your technical capability and, combined with strong process and documentation, provide a resolve on first contact service wherever possible.

What you'll do

Provide Tier 1 Service Desk services to our customers as part of a rostered team providing up to 13 hour / 7 days coverage
Manage Service Operation processes as required
Manage major IT incidents from detection to resolution according to Major Incident Management protocol(s) and in conjunction with the ITSM
Work closely with support teams, 3rd parties, and Business Divisions
Monitor incident and service queues and ensure tickets are progressed in accordance with agreed operational level procedures
Prepare ‘start of day’ packs for geographically distributed engineering teams.
Cooperate closely with ITSM
Provide continual improvement feeds to Business Analysts

CATEGORIA

Informática y telecomunicaciones

DEPARTAMENTO

Service Desk

NIVEL

Empleado

NÚMERO DE VACANTES

1

EXPERIENCIA MÍNIMA

:  No Requerida

EXPERIENCIA MÍNIMA

No Requerida

REQUISITOS DESEADOS

The ideal Systems Analyst will possess some or all of the following attributes

Approximately 3 years overall industry experience
Good understanding of a broad spectrum of environments and IT systems
Familiarity with supporting Linux and Windows OS
Strong communication skills and stakeholder management
Experience with incident, change or problem management processes
Ability to work on a rotational shift basis, on weekends, and outside of typical business hours
Business fluency in English
ITIL® framework hands-on experience.
Solid troubleshooting and analytical skills
Experience in geographically spread technology support organization.
Experience in supporting remotely located end users, VIPs, systems,
Understanding of the impact of technology on the business.
Basic knowledge of network and server infrastructure
Well organized, ability to multitasking
Self-driven, Self-starter.

JORNADA LABORAL

Completa

CANDIDATOS INSCRITOS

7


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