Especialista de soporte de IT

Logo The Workshop EMPRESA The Workshop
LOCALIZACIÓN Malaga
TIPO DE CONTRATO Indefinido
SALARIO 21.000,00 €
DESCRIPCIÓN DE LA OFERTA

Your Mission

To enhance the productivity of our users by empowering them through making Information Technology resources readily available and accessible. Also providing an informative and supportive first point of contact, and to assist all our customers in making the best use of technology in their different roles.

What you'll do

Provide computer systems troubleshooting and support to a corporate user base of approx. 600 users across multiple offices: Windows, Mac and Linux.
Provide timely and consistent support, acknowledging and recording all issues and requests by a ticketing system.
Handle network and desktop setup for New Employees/Visitors and office moves.
Installation and setup of servers/network devices like switches, routers, firewalls, etc.. with remote guidance.
Handle Telephone/video conferencing services (Desk, softphones and mobile) issues for current and new users.
Remote manage users' equipment (laptops, mobiles, etc.) ensuring machines have the latest security patches and comply with company policies.
Manage hardware inventory and purchasing requests.
Manage printer queues systems.
Create documentation for corporate policies and processes.
Share knowledge of company corporate tools with the users to ease their day-to-day work.
Support backup and restore the policy of users' equipment.
Optimize and automate repetitive tasks.
Work on project roll-outs and report their progress.

CATEGORIA

Informática y telecomunicaciones

DEPARTAMENTO

Desktop Support

NIVEL

Empleado

NÚMERO DE VACANTES

1

EXPERIENCIA MÍNIMA

:  No Requerida

EXPERIENCIA MÍNIMA

No Requerida

REQUISITOS DESEADOS

What you'll bring

Minimum 2 – 3 years of experience in a Desktop support\Technical Support role.
Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, VPN, Routing, Switching, and Firewalls.
Exceptional troubleshooting skills on desktops, laptops, mobile devices, printers, fax machines, scanners, copiers, and audio/visual equipment (cisco/Webex)
Proven experience administering: Microsoft Windows 10, Microsoft Office 2016-2019, and macOS.
Strong skills managing Active Directory (Users, contacts, permissions, policies, groups...)
Experience with management systems SCCM/MDT and/or MDM (XenMobile, Airwatch, MobileIron)
Experience with Dell/Lenovo/HP/Apple hardware
Ability to work well under pressure.
High-level soft-skills to manage requests from VIP/Execs.
A strong sense of responsibility and initiative and an ability to complete tasks accurately.
Ability to work in a team environment and independently.
Expected to be familiar with all corporate processes and policies.
Excellent verbal and written communication skills with high interpersonal skills and customer orientation.
Some physical lifting required.

JORNADA LABORAL

Completa

CANDIDATOS INSCRITOS

2


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